For First-Time Users
Traffic accidents and procedures after an accident
About Traffic Accidents
What to Do Immediately After an Accident
If an accident occurs,
Please follow the steps below.
❶ Stop in a Safe Location
- Turn on your hazard lights
- Move to a safe place to prevent secondary accidents
❷ Check for Injuries
- If there are injured persons, call emergency services immediately
Do not leave the scene and remain calm.
Contacting the Police
Regardless of the size of the accident, please
contact the police.
The same procedure is required regardless of severity.
Including single-vehicle accidents, hit-and-run, and flying stone damage
Police contact: 110
While waiting for police arrival, confirm the following information.
- Other party's name and contact details
- Vehicle number plate
- Accident location and circumstances
※Do not settle or make agreements on the spot.
Even in minor or property-only accidents,
reporting is required.
If the police are not contacted,
insurance and compensation will not apply.
Even in the case of minor contact or property damage accidents, you must contact the police and the rental car company.
Even if you have reached an agreement with the other party, you must always call the police.
Contacting the Rental Car Company
After contacting the police, please contact the rental car company.
If you violate the rules, penalties (fines and demerit points) will be imposed. If you cause an accident, you may face heavier penalties (imprisonment or fines), and your license may be suspended.
Provide accurate details of the accident
※Cannot be used without a police report.
Do not move the vehicle
until instructed
Do not make unauthorized repairs or arrangements
If the rental company is not contacted, compensation and insurance will not apply.
Check the contract or in-vehicle guide for contact details.
Importance of the Accident Certificate
The accident certificate is required
for insurance and compensation procedures.
If the accident has not been reported to the police, a traffic accident certificate will not be issued.
We are unable to issue traffic accident certificates retroactively.
Please handle this matter yourself.
Without the certificate,
compensation may not be granted.
If you are insured by another company, request the accident certificate at the counter.
Always ensure police attendance.
What You Must Not Do
Never engage in
the following actions.
These may lead to serious problems.
Leaving without contacting police
Settling privately with the other party
Making false statements
Not contacting the rental company
These actions may escalate into serious trouble. Always act appropriately.
Pick-up Location
Return Location
Pick-up Date
Return Date
