Please tell me about adding snow tires.

Availability varies by region and season. Other than standard equipment, snow tires are a paid extra. For items not listed on the website, please contact each store directly by phone.

Are snow tires necessary?

It depends on the weather and region. The final decision is up to you. If there is even slight snow accumulation at departure, snow tires are required.

What happens if vehicles equipped with snow tires are fully booked?

It may be difficult to provide one during your requested period.
For safety, please refrain from driving during snowfall.

Can tire chains be attached to snow tires?

Chains can be attached. However, as we do not handle chains, we cannot advise on tire-chain compatibility. Please purchase chains at a tire specialty store or car shop.

Is it safe to drive on highways in the rain with snow tires equipped?

Snow tires are prone to hydroplaning in rainy conditions and can be dangerous. If driving is unavoidable, reduce speed, double your following distance, and brake early. Use safer routes such as local roads whenever possible.

Why aren't all vehicles equipped with snow tires even when it is snowing?

In regions where snow tires are standard equipment, all vehicles are equipped with snow tires. In other regions, fewer than 10% of vehicles are equipped. During winter, we do not perform tire changes, and we do not accept customer requests to purchase or replace snow tires except in emergencies such as punctures.

Can I register additional drivers?

Yes, you can. There are no age restrictions.

What insurance is included in the rental fee?

Rental vehicles include basic coverage.
For details, please check Insurance Coverage.
*A separate coverage plan is required to waive the deductible. A police accident report is required to receive coverage. Please contact our help desk immediately in the event of an accident.

What additional coverage is available? Can I subscribe at the counter?

Additional coverage can be subscribed at the counter. For details, please check here.

Are multilingual car navigation systems available?

Multilingual car navigation or Audio Device comes as standard equipment.
*If an Audio Device is installed, it may not include multilingual navigation.

Can I rent child seats or ETC cards?

Car navigation or Audio Device comes as standard equipment.
ETC cards are available for rental; please select when making your reservation.
*Availability varies by location. Please check the store details page.

How much luggage can the car hold?

Luggage capacity varies by vehicle type.
Please contact each store for details.

What documents do I need to rent a car?

Please bring and present your original International Driving Permit based on the Geneva Convention and your passport.
However, drivers from Belgium, France, Germany, Monaco, Slovenia, and Taiwan should present an official Japanese translation certified by the Japanese government along with their national driving license.